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Windows hello status not working I bought it brand new from Best Buy March 24th lol. Here are a few questions and steps that might help us identify the cause: 1. Click the Delete button To completely remove the PIN, enter your Microsoft Account password, Once Feb 19, 2023 · Reccently windows hello has stopped activating the IR camera when setting up facial recognition and when signing in. Proceed to the next step to set a new PIN. After this, check to see if you can set up Windows Hello Sep 25, 2024 · Hello, all of a sudden my fingerpring recognition is not working over the last few weeks, when I go to accounts, sign in options it says that the option is currently unavailable and that we couldn't find a fingerprint scanner compatible with windows hello fingerprint. NgcKeyId: The ID of the Windows Hello key if one is set for the current logged-in user. This way still works fine. If you're experiencing issues with Windows Hello, I suggest resetting it. In case with Windows hello check the steps below: 1) Turn off Fast Startup: Go to Settings > System > Power & Sleep > Additional Power Settings > Choose what Power buttons do > Change settings that are unavailable > uncheck Fast Startup. Sometimes system updates can overwrite the drivers for certain devices. Check for update uninstall options: First, check if you can uninstall the two updates KB5046740 and KB5048162 in the Windows Update History. Open the Services program, and Mar 20, 2024 · While the Windows Hello feature offers you a fun safer way to log in to your Windows PC using fingerprint scan or facial recognition, unfortunately, it’s prone to errors. CAD software and Rendering, yes. We're happy to help. If enabled but still not working, try deleting and resetting the fingerprint or PIN by clicking the respective option and following the prompts. Is there anything else I can confirm for you? Thanks! Jul 18, 2024 · Under PIN (Windows Hello), click on I forgot my PIN. However, you might be able to create a workaround using Task Scheduler, but it's quite complex and may not work as expected. Thank you for your feedback, I understand that you encountered some issues when setting up Windows Hello for Business using Intune. Mar 1, 2021 · Recently after reverting to the last windows update, my pin has not been working. Our devices are hybrid-joined and updated to the latest 23H2 build, we activated Dec 11, 2019 · If your computer’s fingerprint sign-in with Windows Hello isn’t working, maybe after an update or other changes on your computer, try some of the workarounds in this guide to help you restore the function. Aug 7, 2024 · Reset Windows Biometric Service: Stop biometric services: Press Windows + R simultaneously to open the "Run" dialog box, then enter services. Before I re-installed Windows, Hello (face) was working fine. Then nothing happens. This just started happening after the most recent Microsoft update. Feb 22, 2024 · I'm currently using a HP Elitebook 830 GS and upon trying to setup my windows hello biometrics it showed the message: "We couldn't find a camera/fingerprint scanner compatible with windows hello"What Hello, I have recently changed my MS primary email to another, so I have went through the suggested procedure to log in via the new email on my PC. ps1 -vAuth -accepteula. Post a screenshot of the resulting dialog box. Ensuring that Windows is up to date can remedy several bugs that might interfere. Fingerprint and Windows Hello worked fine out of the box. I was logged into windows, working normally, until I decided to disable a local account, as I was no longer using it. Users are… Aug 21, 2024 · These versions of the Windows operating system do not support (Enhanced Sign-In Security) ESS on a MIPI Camera. since my laptop doesn't have a local group policy editor how can i fix this issue Jun 19, 2023 · However, it seems that Windows Hello can still recognize the user's face. Unfortunately, the Intune issue you are inquiring about is beyond the scope of our forum support. Well that is gone now and still no facial recognition. Learn how to troubleshoot Windows Hello sign in issues, error messages, or facial recognition. Jan 23, 2020 · Windows Version: 1909 (Build 18363. Why did my Windows Hello stop working? May 11, 2023 · I'm running Windows 11 and can't get the Facial Recognition to work. On the lock screen, press any key to view the Sign-in screen. We would like to set up Windows Hello for Business on a device for multiple users on a single device. Try using the Registry editor, follow the steps below:. Select Windows Hello PIN. First, sign in using your password, then go to Start > Settings > Accounts > Sign-in options > Windows Hello PIN, and select "I forgot my PIN. 2237) so it should include the update - KB4487044( OS Build - 17763. From an elevated Azure PowerShell session, run . Windows 10 has all the latest updates. ; Right-click on the issuing CA server and select Properties. You can click on Nov 22, 2024 · Windows Hello for Business uses smart-card based authentication for many operations. Apr 8, 2023 · Thanks John. Mandatory reading! Go to the forum on How to do a Clean Install of Windows 10/11. Next, click on Sign-in options to view the available options May 5, 2022 · Device is AAD joined ( AADJ or DJ++ ): Not Tested User has logged on with AAD credentials: No Windows Hello for Business policy is enabled: Not Tested Windows Hello for Business post-logon provisioning is enabled: Not Tested Local computer meets Windows hello for business hardware requirements: Not Tested Feb 23, 2023 · Windows Hello for Business on Azure AD-joined devices is capable of providing single sign-on access to Active Directory domain-joined services and servers in Hybrid Identity setups. CanReset: Denotes whether the Windows Hello key can be reset by the user. Nov 19, 2024 · Hi, I bought a new Asus Expertbook B5402FVA notebook and instal the windows 11 pro latest version 24H2 on it. 3) Check the Windows Biometrics service: Press Windows Logo Key + R to open the Run dialog box, type services. Jan 25, 2020 · I have downloaded and installed the December 2019 driver from the HP Site but it is still not working, I am guessing there is a driver compatibility issue and we will need to wait for an update. Nov 17, 2024 · My windows hello seems to break after being inactive for a while. Don't call it InTune. I am asked to input my pin which i do, and then I just get the message "Sorry something went wrong, couldnt turn on the camera, make sure its working properly" I have confirmed that the camera is working to take photos. Jul 10, 2021 · Hi, this happened to me: “PIN returns status 0xc000015b substatus 0x0”. If it is set up, choose "Remove this sign-in option". The prompt for windows hello activates but the usual blinking red lights of the IR camera doesnt shine. But after 10-15 min everything is reset once I restart or awake the surface from sleep mode Windows Hello is not working at all. But in Device Manager both "camera sensors" (in system device) are working properly (in theory). zip file. How to identify the issue. We have set up the "Identity Protection" and "OMA-URI" policies for a user group and it runs fine with just a single user on the… Nov 3, 2021 · Since then, Windows Hello has not worked. still the same outcome Jan 17, 2025 · Based on your feedback, you are experiencing an issue with the Intel RealSense F200 camera not working with Windows Hello on Windows 24H2. Device Manger is giving me: Currently, this hardware device is not connected to the computer. Nov 30, 2021 · I recently got a Dell Inspiron with Windows 11 preloaded. The normal camera activates (green light) but the IR camera does not (blinking red Oct 6, 2024 · Select Windows biometric services from the left column. 2: Under Windows Hello, make sure the Face Recognition option is listed. exe /status and verify OnPremTgt and CloudTgt both return YES. Follow the prompts to reset your PIN using your Microsoft account password. Windows 10 operating system. I understand that you are experiencing issues with Pin and Fingerprint not working after the update, we have not received a ton of feedback on this issue. Jun 20, 2023 · My facial recognition stopped working on my Lenovo Yoga 7i laptop. I can't pick PIN as a log in option at the account level. Oct 9, 2023 · still the same, Windows Hello not working after waking up. You will see Sign-in Options on the left side. I am on 24H2 with latest updates. Dec 4, 2024 · This has been asked about 1,000 times. Only sign in option now is via PIN. Install updates manually. Aug 30, 2024 · Hello! we have deployed Windows Hello for Business on our Clients. In their infinite wisdom HP decided not to support Windows 11 on this device, so there are no further driver updates. The klist command shows not TGT. Everytime I try Oct 23, 2024 · I can see here that your Fingerprint and Facial recognition are not working. The situation: We’ve configured a new certificate authority back in December. 305 installed on 4/16. Thanks for choosing Microsoft Community. Sep 23, 2023 · *The following method does not work on the Home version of Windows. msc) I enabled the following policy: Interactive logon: Do not require CTRL + ALT + DEL --> DISABLED So my computer requires the users to hit Ctrl + Jul 8, 2019 · Open Settings App and navigate to Accounts=>Sign-in Options=>Windows Hello Face. Something may have caused it to be turned off or otherwise fail. It keeps going into a loop and I'd always have to reset my PIN. Dec 30, 2024 · 5. com Jul 19, 2024 · Update or re-install the biometrics driver using the Device Manager tool on your PC. Thank you for your feedback. The old one was a single tier CA that was running on a domain controller. If that doesnt work I will conclude the ir camera has a hardware problem -and there doent seem to be any way of Nov 14, 2024 · In the Windows Local Security Policy (secpol. Based on your description, I recommend the following steps: 1. May 25, 2022 · So, I'm running into an issue where if I sign into Windows 10 21H2 with the "Windows Hello" PIN which Microsoft has you set up, I cannot access a network share from a different device onto my device, but I can still access another device, from my device. 1. Feb 16, 2025 · I completed all the steps you recommended successfully. Nov 3, 2024 · windows hello face not installed and fingerprint not installed and not get sign in and face recoginition not working and sound is also low This thread is locked. Jan 16, 2025 · Hello is working ok as I use the PIN with google. I recently downgraded from windows 11 to windows 10, but had no problems before I restarted my computer in safe mode. Nov 29, 2024 · Afterwards, I went to check settings, proceeded to Accounts>Sign-In Options and was able to identify the problem which was my Windows Hello was down. All greek to me. reset security in uefi . About all I can think of now is fresh windows install from scratch. It worked great until about 2 weeks ago. Jan 2, 2025 · 2) Reset Windows Hello settings: Open Settings, select Accounts > Sign-in Options, and under Windows Hello Facial Recognition, select Delete. User A - WHFB - PIN Setup Successful , PIN Login successful , I can verify from the Azure AD sign in logs that the authentication is windows hello for Jul 2, 2022 · If nothing truly does work then we can always wipe the drive to do a gold standard Clean Install, which is a vastly better install than a reset because it wipes everything off the drive to lay down the latest Windows that could not have any pre-existing conditions: Hello, We are currently experiencing issues with the implementation of Windows Hello for Business in our organization. Then delete the folder named NGC. Click on the windows key > search and open Device Manager > find the camera driver > Update. Reset Windows Hello Biometrics: Sometimes, clearing the biometrics cache can help. First of all, thank you for sharing the information, if the camera itself is normal, then it might be Windows hello service abnormality, you can refer to the following steps to fix it: 1. 8. and run the troubleshooter for Windows Hello or Biometric devices. As an engineer I first define the problem and what the issue is and then I fix it. Download the Auth. 4: If it's unavailable, you may need to reset Windows Hello: Dec 3, 2024 · Thank you for the detailed information and problem description. For more information about Windows Hello, refer to KB article: What is Windows Hello and How to Set it Up in Windows 11 and Windows 10. Feb 24, 2025 · I recently re-installed my Windows 11 PC. After the reboot the new mail got accepted. Going to settings, it says "This options is currently unavailable" and when I do the drop down, it says "we couldn't find a camera compatible with Windows Hello Face. Click on Windows Start > Go to Settings > Update and Security > Check for Updates. 1-Right-Click on Start then click on Windows Terminal (admin) 2- Type these commands. I removed a driver under "biometrics" in device manager as instructed on one of the answers. OK to resolve this windows hello camera issue, I finally reset the device, which didn't work, then reinstalled windows 10 from surface pro 4 device deleting all personal files and apps to fix a camera. My webcam works. Step 1: Check if doesn't have any corrupt files on the windows. 22H2 installed on 4/15 & Goodix Biometric driver 3. Aug 6, 2024 · Problems with the Windows Hello for Business settings or certificates can lead to PIN-related errors if the system can’t validate the PIN with the associated certificate. Since then Windows Hello facial recognition does not work' Mar 22, 2022 · Next, make sure the service is started by clicking the Start button under Service status. After installing Windows 11 facial recognition does not work. Here the critical steps. Yes, once set up, Windows Hello works offline as it stores facial data locally on your device. Type regedit and Oct 12, 2022 · icacls C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft\Ngc /T /Q /C /RESET 6-Run this command to rename the folder: Ren C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft\Ngc Ngc. " You can then restore your previous PIN or set up a new Mar 13, 2024 · Troubleshoot Hardware: Use the Windows built-in troubleshooter for hardware. Intel Real-Sense drivers are up to date according to the device manager. The only solution I have found is to manually disable and re-enable in device manager after every reboot. I have pushed out an Intune policy to enable Windows hello for business. What if my camera is working but Windows Hello isn't? Verify if your camera supports Windows Hello. I go to Settings Account PIN (Windows Hello) and it says THIS OPTION is CURRENTLY UNAVAILABLE !! Sep 6, 2024 · - To improve recognition, go to Settings > Accounts > Sign-in options > Facial recognition (Windows Hello) and select Improve recognition. Does the device show under device Hello, My computer seemed to randomly stop recognizing me with the camera when signing in through windows hello. Camera turns on but it stays there with the "Make sure you are centered of frame" with no blinking red lights (infrared-looking camera does not light/blink). After that, you will see that a Set up button appears in Windows Hello Dec 9, 2024 · If you are having another issue with Windows Hello on a Dell laptop or desktop, then check out the articles in the third section. I've seen posts about this issue in Windows 10, but the fixes aren't working for me. You can use this procedure to repair the Windows files and reset the Windows Update components. Sorry to hear you’re experiencing problems. 4) Establish a Clean Boot to turn off Startup Freeloaders that can conflict and cause issues: Dec 5, 2021 · Same here. NET Framework 3. May 6, 2024 · The image that you sent indicates that Windows Hello is not set up. Each of the three Windows Hello for Business Hybrid Access trust […] Nov 2, 2024 · Hello, I’m Virginia, a fellow user like yourself. I can't go to task Manager, I can't get windows prompt to work, I can't do anything at all. It was working totally fine before. ; Go to the General tab and select the current certificates if there are multiple certificates, and then select View Certificate. I have tried windows updates and searching for a newer driver in device manager but that tells me the best driver is installed. Jun 22, 2020 · Windows hello not working It keeps saying that "windows hello is currently unavailable - click to learn more", where when I click to learn more, there was no instruction on how to fix this issue. Aug 19, 2020 · In our case, we began noticing this issue after our root CRL next update date passed, and we had not updated our CRL. Jan 20, 2025 · I am stuck at log in because Windows Hello demands a PIN, and it won't let me quit the prompt, which means I cannot log in and reset my PIN. See if the problem is Nov 11, 2024 · Hello! My name is Eric, and I’d be happy to help you troubleshoot this issue. Click on it. I will attach the System Information as requested, an I hope this will help you. 3: If the camera is listed, click on it to Set up or Manage the face recognition settings. is on my screen, when I click to set my pin up it brings me to a window saying I need to download an app from the microsoft store, when I click that nothing happens. Jan 10, 2025 · My Windows Hello stopped working as well. new user. DCs reachable and DNS is functioning properly. Jan 4, 2025 · Option 1: We try to reset Windows Hello manually and re-enroll it. I cannot even follow the above conversation. May I know when did the issue start? Is there any changes made before you got this issue? Please send the make and model of your device. Microsoft provides guides to configure this access in several ways: Certificate Trust, Key Trust and Hybrid Cloud Trust. Have you recently updated Windows? Sometimes, a Windows update can reset or change device Mar 5, 2023 · So you will probably have only two months of Windows updates. \start-auth. Jan 1, 2023 · Note that the below steps will not work for Microsoft account if you have enabled the Only allow Windows Hello sign-in for Microsoft account on this device option. We just enabled Windows Hello via GPO. Settings > Update & Security > Troubleshoot > Additional troubleshooters. The fingerprint reader was working fine at first, but now it appears to not be working with windows hello. I've tried various methods to get it working again; some suggested by forums and have had no such luck. Aug 27, 2024 · Windows Hello Facial Recognition has quit working sometime after installing 2 Windows Updates on 8/14/2024: 2024-08 Cumulative Update for Windows 11 Version 23H2 for x64-based Systems (KB5041585) 2024-08 Cumulative Update for . Fixes For Windows Hello Fingerprint Not Working In Windows 10. Dec 5, 2020 · Before to try some solutions try updating your Windows 10 to the latest version. Method 3 : Remove PIN and add it again. 316) Windows hello for business - Key Trust. To learn more, see Restore or reset Surface for Windows 10. Back to top Jan 7, 2022 · Hello there, out organization is running a on-premise AD. Issue: When Windows Hello for Business (PIN or Face) is used to login/unlock desktop, accessing on-prem resources like windows(AD joined) file-servers does not authenticate. This can include using the Camera app, using facial recognition sign-in options with Windows Hello, and other applications that use the integrated camera. - Double-click Allow user to login using biometrics and select Enabled. As stated, it was working fine before I reinstalled. You could try a few troubleshooting steps below and see if it helps. For a short time it looks like they pop-up-windows is loading, but then I am kicked back to the windows-login-page without the possibility, to use web-sign-in. (Windows Hello Icon does present, but the fingerprint scanner seems like being turned off) thus I had to reboot the PC each time I want to re-enable the fingerprint. 1 for Windows 11, version 23H2 for x64 (KB5042099) Nov 12, 2020 · I just got the Logitech Brio 4K Stream Edition working with the current Windows 10 Hello face sign-in. You can do this by going to Sep 12, 2018 · After the most recent update Windows Hello no longer works when I start up my Surface Book. Turns out, Jan 21, 2019 · Hello ChristopherTJ. _____ Jan 27, 2025 · Windows Hello and PIN do not work, no option to reset pin and login via password I have a problem logging in to Surface 11 Pro - I use Windows Hello and a pin. Dec 31, 2024 · Hello, Thank you for reaching out to the Microsoft Community and I'll be glad to assist you today. 1 Did Windows Hello Facial Recognition previously work on your laptop? 2 Windows 11 Hello Facial Recognition is more secure than most of the facial recognition technologies used on devices these days and it requires a webcam with Infrared capability. - Click Apply > OK. The first 2 I had already tried, but the second one, the only compatible hardware was apparently the one I am currently using, which does not work. This is the problem. " Hi all, I have Windows hello for business hybrid key trust setup. I have a Dell Latitude 9510. 2. 592) I went to device manager and saw that there is a problem in the driver ELAN WBF Fingerprint Sensor. All this pin and Windows Hello issues are related to HVCI. I understand that you've been having issues with your PIN being consistently incorrect when logging into the Xbox app on your Windows 11 PC, and I understand the inconvenience this has caused you. Oct 11, 2016 · From the lock screen and trying to login with facial recognition, Windows 10 tells me "Getting Ready". This is really frustrating. Now, depending on what you have set up on your system, click on Windows Hello Face or Windows Hello Fingerprint, and click on the Remove button. 0 19045 22H2 03/23/2023. Nov 19, 2022 · If the drivers are not present or not working for Facial Recognition or Fingerprint then contact your PC manufacturer's Support. Jul 14, 2022 · Hello. Welcome to the Microsoft Community. Do they all say "not available", or what happened, in what way are they not working? If they all say "not available", go to Settings > Accounts > Access Work or School, see if you have a work/school email listed there. 0. Aug 16, 2024 · Hello, John Hendricks1. Oct 3, 2024 · A lot of users won't have the FIDO2 key with them. under “Windows Hello Facial Recognition” and reset the facial recognition. I spent 4 hours with a Windows specialist on line and he never got it to work. 5) Modify Windows Hello Group Policy Settings A Windows Update may have made some changes to some important Group Policy settings, so you may want to check Windows Hello settings in the Group Policy Editor. Also web-sign-in does not work, since the pop-up windows did not appear. I can't seem to add Windows hello to the camera's privacy settings. If I go to Device Manager, select Windows Hello Face Software Device, and view properties, I get the message "Device Root\WindowsHelloFaceSoftwareDriver\0000 had a problem starting. Feb 21, 2022 · Hi Spiceworks o/ I’ve been dealing with an issue related to Windows Hello and the Active Directory Certificate Services for a while now and I’m kind of at a loss at the moment. Seems like they are locked out in this case. 4. Sep 14, 2019 · lately I updated my windows 10 home and now my fingerprint sign in is not working anymore. After restarting my computer, the windows hello option was still "temporarily unavailable" thus, your solution did not resolve my issue. tried all that. Within Settings, click on [Accounts] ⑤. Now when I try to set up it repeatedly gives me the same message. It gives me the following: Couldn't turn on the camera. Help please. Apr 18, 2024 · When a work or school account is linked to a PC, that imposts restrictions on the PC and it becomes the administrator on the PC, that is a known side effect, and it is the work or school account that is blocking those Widows Hello options. All users may enable Windows Hello PIN or fingerprint/face (when available). What I should do to make it work? My target is to disable HVCI (to make AVX2 instruction set Aug 27, 2024 · Thanks. This is a brand new computer and the camera works great, so not sure what the deal is. Before I go clearing TPM or anything or all the other stuff but thanks for setting it all out. Jan 2, 2025 · Once you are in Windows, go to Settings > Accounts > Sign in options, scroll down to mid page, under "Additional Settings",Make sure "For improved security, only allow Windows Hello Sign-in for Microsoft accounts on this device (Recommended). How so? Apparently not only PIN (Windows Hello) was down under "This option is currently unavailable", but also to Facial and Fingerprint Recognitions since "This device doesn't meet your Feb 15, 2020 · Surface Pro 4 Camera not working with Windows Hello after latest system update sexual orientation, religion, national origin, age, disability status, or caste. Rolled out for two users : User A and User B. The Windows Hello problem you are experiencing is indeed troubling. Not all Windows Hello for Business deployment types require these configurations. I have looked up previous forums as this is a fairly common issue. Please We would like to show you a description here but the site won’t allow us. It doesn't have an option to 'remove' or 'add another' fingerprint. However, I'm afraid the methods did not work. Nov 19, 2024 · Hello, MPPD137. reinstall windows hello. - If you're still having a problem with Windows Hello facial recognition, try running the troubleshooter that might fix the problem. Aug 19, 2022 · That’ll delete and reset your Windows Hello PIN. (Hybrid Azure AD Joined devices with Cloud Trust) I face an issue on a few clients (not on all!) that they are not able to use the PIN or biometrics. Trying to set it up results in a message essentially saying "Windows Hello had a problem, click close and try again later". Back up the previous database: Open Windows Explorer and navigate to C:\Windows\System32 Sep 16, 2023 · Usually, this problem is caused by corrupted files on Windows or corruption on a Windows Update. Yet, when I try to connect to a local file share, a password prompt appears. I tried following the instructions in Windows Help, which did nothing, so I then tried turning Windows Hello off and trying to turn it back on again, but now I continually receive the message to make sure my face is centred in the box, occasionally flashing up the message to keep looking straight at the camera, but that's it, nothing else happens. Then go back to this Sign in options page, click on Windows Hello PIN, and remove it. But, Windows facial recognition worked just fine with Windows 10. 8 for Windows 11 for x64 (#KB5009469). Device manager shows it working correctly. Method 2: Disable PIN Management Disabling PIN credential management using the Registry Editor may resolve this issue: Jan 11, 2023 · Hi. My problem is, the windows hello face recognition is inactive in settings panel and it says " we couldnt fina a camera compatible with windows hello" But the notebok has a "720p camera with IR function to support windows hello" which it is clearly written in the product page of Asus Oct 21, 2024 · Hello, this is Emily. No worries, I'll do my best to help you. Mar 3, 2025 · NgcSet: Set the state to YES if a Windows Hello key is set for the current logged-in user. Click Apply > OK to save changes. My camera seems to be working fine and it supports Windows Hello (Razer Stargazer webcam). Download PC Repair Tool I have Windows 11 clients that are Azure AD joined. The industry is working towards providing stronger ways to secure and authenticate on devices. I followed all of the instructions in the troubleshooter and still nothing. Windows Hello errors can be related to PIN creation, TPM not working, the recent update, and more. I now have to type my passcode every time. Many times I keep trying to get my fingerprint to work without realizing PIN is required. msc press enter Follow the cumin below Computer Configuration -> Administrative Templates -> Windows Components -> Windows Hello for Business Dec 3, 2021 · Windows 2019 DC (OS Build 17763. Feb 17, 2022 · I've been trying to set up my laptop for "Hello", so I don't have to put in a pin each time. I went through the command prompts, and that did work to delete ngc file, but after setting a new pin I'm having all the same problems. I now have Windows 10 Home 64 10. Also, I try to redo the windows hello set up my IR light for the camera comes on but no picture on the screen. Open File Explorer and navigate to C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft. But: when rebooting the devices while they are connected to the organization network they lose their Windows Hello configuration. Run Hardware & Devices troubleshooter. 5 and 4. I have tried:-uninstall ir camera driver. Delete your fingerprint, and register it again in Windows Hello settings. "We couldn't find a camera compatible with Windows Hello Face. Dec 1, 2024 · It now says Windows Hello options are not available. It sounds like there might be a configuration issue with Windows Hello on your Surface Laptop Go 2. Restart PC. Extract the files to a folder, such as c:\temp, and then go to the folder. 10. Jun 13, 2020 · If Windows Hello was working before, a recently installed app, driver, or update might be causing the problem. Right-click on it, and then select “ Start” from the list that appears. May I ask which Windows 10/11 build are you running - 22H2 (Win 10/Win 11) or 23H2 (Win 11)? I understand you’re having problems with fingerprint reader, Don’t worry as I’ll do my best to assist you today. Head to Settings > Accounts > Sign-in options > PIN (Windows Hello) and select Set up. May I please know the make and model of your device? Type msinfo in the search bar on the taskbar and click enter. Try removing existing face recognition configuration and then set it up again. Jan 31, 2025 · Based on the description provided, it seems that you are unable to use the Windows Hello PIN or FingerPrint Sign-in Option on the Lock screen. Windows 11 v. Nov 11, 2021 · Method 2 : Install Windows Update. Sometime restarting the laptop solves the problem but then after being inactive and letting it sleep it stops working again. My Windows Hello also fails to work and won't let me set a password or sometimes the fingerprint option won't work at all. old 7-When finished close the command prompt then click to return to the first screen 8-Click to continue to normal boot Jan 21, 2025 · After installing Windows 11, version 24H2, certain devices might experience problems using the integrated camera in scenarios where object or face detection features are enabled. To resolve this, try a Fresh Start. The option to add a finger or remove the fingerprint are greyed out and not clickable. 3. Click to set up your PIN again. The pin works but not facial or fingerprint recognition. However, Aug 17, 2024 · Windows Hello: When fingerprint or face unlock fails and forced to enter PIN, display the PIN option automatically If PIN is required, display the input for entering a PIN. Check Your Windows Update Status. Oct 7, 2024 · If there is no work or school account blocking the fingerprint reader and infrared webcam, the best option is to go to the support page for your system on the Dell website, then from there, donwlaod and re-install the Fingerprint reader and Infrared Webcam drivers and while there, if you do not have your drive encrypted with Bitlocker, check for any BIOS update that may be available and not Sep 1, 2022 · Windows Hello is a biometric method of authenticating on your Windows 11 or Windows 10 device. msc. If you are using Windows 10 or 11 Home please let me know before performing the procedure 1 - Press Win+R and type: gpedit. Face recognition suddenly stopped working, the system asked for a pin - I try to enter it, but the pin doesn't work too Feb 13, 2022 · Press Windows + X key at the same time and launch Device Manager > Locate the Hello and webcam drivers individually and right-click on each of them and select Remove driver > Repeat the removal with all Windows Hello related drivers and then reboot your PC > Once done, open Device Manager, and click Action > Scan for hardware changes, the Jan 13, 2025 · Hi, Chris Bruner 74. Outdated operating systems can lead to various issues, including problems with the PIN. There's times where it won't even take the new PIN so I'd just have to select "skip for now". any solutions? I already installed the latest drivers from the Dell website. You will immediately notice that the Red Light next to the front camera comes on and you are able to use the IR camera to setup Windows Hello again. (Code 45) Dec 20, 2024 · I am setting up a new elitebook. Best Sep 28, 2022 · 4) Update your drivers from the PC maker's Support Downloads webpage for your exact model. It would be more suitable to post it on Microsoft Learn. Now, when I go to set up Windows Hello (face), I get "We couldn't find a camera compatible with Windows Hello Face" under "Facial recognition (Windows Hello)". Nov 10, 2015 · Step 5: Collect logs and contact Microsoft Support. 0 19045, 06'23/2019 20H1. Locate the Ngc folder and delete it. 5. Most methods came from windows forums. In the Accounts section, select [Sign-in options] ⑥ and then Dec 8, 2019 · After the recent update on my Surface pro 7 Windows Hello Face not working and its saying "Couldn't turn on the camera, please sign in with your pin" I have the exact same problem, I did reboot it, holding volume and pressing / releasing power button thinking the cameras might not be turned on but they were so no sure where to take it now? 3 days ago · Make sure that Windows Hello is properly set up: 1: Go to Settings > Accounts > Sign-in options. You can check for the updates from Windows Update in the Settings application, if your Windows it's up to date, now we can proceed. Jan 17, 2021 · On settings, it says 'Windows Hello is not compatible with this device' even though I have been using it before. However, in the past week Windows had several updates that i downloaded and installed including February 2022 Cumulative Update (#KB5010386) and January 2022 Cumulative Update Preview for NET Framework 3,5 & 4. msc and press Apr 30, 2018 · I have just bought a new Surface Book, completed all the updates to v 1709 and I have tried to set up Windows Hello. Jun 28, 2022 · But for the last couple of weeks Windows Hello is no longer working. I searched and saw other people saying they are having this problem, and I tried the suggestions in this post which were unsuccessful. (Code 31) {Operation Failed} The requested operation was unsuccessful. I setup Windows Hello, on a domain-joined device and went through all the necessary settings to approval. 537. If it is not set up, choose Setup and complete set up. I have WHFB and Kerberos Cloud Trust properly configured. still not working. I had Windows 10 Home 64 ver. Follow the prompts to set up a new sign-in PIN for your computer. It returns the message “Your credentials could not be verified. Click Accounts. it says windows hello is preventing some options from being show as well as face and finger print recognition are not available on this device. This issue is regarding my fingerprint login which I could do in the past before it was deleted when I update the new windows 2004. Dec 20, 2024 · When I reboot the machine, W11 says that the reader is not Windows Hello compatible (It is). . After publishing the updated CRL, it did not work immediately. After, just log off and try Windows Hello for Business; How Windows Hello for Business works; Manage Windows Hello for Business in your organization; Why a PIN is better than a password; Prepare people to use Windows Hello; Windows Hello and password changes; Event ID 300 - Windows Hello successfully created; Windows Hello biometrics in the enterprise Apr 22, 2024 · Hello, Welcome to Microsoft Community. To use Windows Hello facial recognition, an IR sensor is required. Because after I enable HVCI and reboot again, everything came back to normal. Check your device's specifications in the user guide. Oct 2, 2024 · The main issue I think with PCI drivers is that this relates to an internal WiFi5 card that I am not using as I have an external WiFi 6 device. These include face recognition or fingerprint, which you can use to sign into your device. Device Status: This device is not working properly because Windows cannot load the drivers required for this device. Click On Windows Start > Settings > Click Accounts > Select Login Options > Click PIN. Its streamlined, and cool. I'm running an May 22, 2024 · I am not a Windows friendly person. dsregcmd. Nov 18, 2023 · Regarding delaying Windows Hello, unfortunately, there isn't a built-in option in Windows to delay the startup of specific services. Press Windows key + R key together from the keyboard. I disconnected my school account on the "access work or school page" and then restarted my computer. Go to. While there check for the latest Chipset, BIOS, Sound, Network, USB3, Bluetooth and all other drivers to compare with the version/date installled for that device in Device Manager reached by right clicking the Start Menu. Welcome to the Microsoft community. Any suggestions? Mar 19, 2025 · After the PIN is removed, you can create a new PIN as needed to log in to Windows system, or you can use other Windows Hello login methods. See full list on thegeekpage. My Windows Hello ( Fingerprint/Face Recognition) has stopped working after I changed my user account to administrator. uninstall bio device. Use your PIN to logon. Here are some troubleshooting options: 1. No frame to see. This step is much better than deleting it from the settings and adding it again, as it clears the old configuration and prevents conflicts from occurring. It upgraded to Windows 24H2 automatically yesterday and now Windows Hello is disabled and stuck in a loop. To resolve this: 1. I get two messages: 1. " is turned OFF. The new CA is designed as a two tier CA with an offline root Windows pcs: Intune enrolled AAD joined (Not AD joined)) Logged on users: on-prem AD users synched by Azure-AD connector into AAD. I suggest that you try to delete the folder where the PIN information is stored and then try again. I don't know why you designed Windows Hello like this. First, update the firmware to the latest version. It happened recently after a windows update. Go to Start > Settings > Accounts > Sign-in options 2. Locate "Windows Biometric Service". The ESS in these versions of Windows only supports a USB connected Infrared (IR) camera. (Please press Windows key + R and type msinfo32 and hit enter, look for system model) Launch Windows Settings 10 app. You can vote as helpful, but you cannot reply or subscribe to this thread. Nov 1, 2024 · Hello, The camera for my windows Hello Face Recognition has suddenly stopped working. Dec 6, 2024 · At the same time, you need to delete windows hello, including the Pin code. Then open Explorer and navigate to the following path. Intune is a Mobile Device Management service that is part of Microsoft's Enterprise Mobility + Security offering. Aug 16, 2023 · Hello Sayuj, how are you? I understand that you are having Windows Hello PIN issues. Because our root is offline, there is a manual process to publish it, and the CRLdp is a different location than default. Run Windows Hello troubleshooter Jan 9, 2025 · In the Windows Hello section, ensure that your fingerprint, PIN, or facial recognition is enabled. Still not sure why Windows Hello, doesn't work under 24H2 as did under 23H2. This type of authentication has special guidelines when using a non-Microsoft CA for certificate issuance, some of which apply to the domain controllers. Jan 16, 2025 · Hi, I am Dave, I will help you with this. C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft. Dec 17, 2024 · And in windows security center, a red 'X' showed in account protection, and it said 'Windows Hello stopped working'. Click the [Start] icon ③ on the taskbar and then click [Settings] ④. If I do a restart however, Aug 17, 2022 · Windows Hello Pin Setup "Something Went Wrong" When I try to open my laptop I get a message that pops up and says something along the lines of "Something went wrong and your pin isn't working" and I've always had to use my phone authenticator app to log into my laptop. Hope this helps someone. Apr 1, 2023 · After the third interruption, Windows 10 will open in the Advanced Startup environment, and then you can continue with the steps below to use the startup repair tool to fix startup problems with Windows 10. ” Upon pressing OK then emtering the pin again, it says Sep 7, 2023 · I'm not sure if it's relevant, but just to point out that my 365 subscription and overall windows log-in is through one email address, outlook is asking me to confirm identity to access a different one. Right-click on the service and select "Stop" from the context menu. Click on Remove. I tried to check the hard drive to see if it was running, and tried to update it too, but nothing happened. Open the Certificate Authority snap-in. (it was working before the WHfB deployment) I get the following error: Your credentials could not be verified. Once removed, click on Set up, to reconfigure your Windows Hello Face. Hello, thanks for your feedback here about your issue, it seems that your Windows hello is working abnormally. kkksrg gdam usjblrsu mtpotc trfv qnay tbzdlbt ljpuq sjyf uaip swz ztprq ssllgcg xkmpa chdszet